For refunds: Please fill in the form below. This is the fastest way to process a refund.
Please ensure you’ve spoken to a member of staff on site before requesting any refund.
If urgent: Please get in touch via chat support below:
Enter email connected to Google account, if you signed in with Google
Let us know which food hall/city you're in (some vendors have multiple sites!)
Found on your iBe App 'History' tab
Duplicate/Double Order Update: 21/07/22
"PLEASE CHECK ORDER HISTORY BEFORE RETRYING ORDER. This can be found in via the settings cog in the top right. There may have been a problem with our payment process, causing this message. If your order appears in the order history, it has been successful. Please contact support if this error persists."
Ticking yes won't affect your refund. We're currently experiencing issues with duplicate orders, and require confirmation to see where the errors are occurring
YesNo
Please add the person's name and job role, if known.
Not required Orders can be found in the 'History' tab on the iBe App br> >
Orders can be found in the 'History' tab on the iBe App, if required br>
Please note that your email entered above will not be saved anywhere by us, and will only be used to discuss and confirm your account deletion.
After account deletion, you will not be able to sign up for another account with the same email, or using the same username.
Please open chat support below for delivery enquiries