How can we help?

Refunds

For refunds: Please fill in the form below. This is the fastest way to process a refund.

 

Please ensure you’ve spoken to a member of staff on site before requesting any refund.

 

If urgent: Please get in touch via chat support below:

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Refund Form:

    Your Name

    Your email:

    What is your iBe Username?

    Vendor/Kitchen you ordered from

    Where are you?

    Let us know which food hall/city you're in (some vendors have multiple sites!)

    Full Transaction Value

    Found on your iBe App 'History' tab

    Refund Amount Requested

    Date and Time of Transaction

    hh: mm:


    Refund Reason

    Have you spoken to the vendor or venue about this?

    Please note that if you haven't spoken to the venue or vendor directly, refunds can take longer to process due to the time needed to investigate and resolve the issue

    Who did you speak to about this?

    Please add the person's name and job role, if known.


    Please upload any supporting images/screenshots

    Not required
    Orders can be found in the 'History' tab on the iBe App




    General Issues

      Your Name

      Your email:

      Location/Vendor/Kitchen in question

      Describe your Issue below

      Please upload any supporting images/screenshots

      Orders can be found in the 'History' tab on the iBe App, if required



      Account Deletion

        Your Name

        Your email:

        What is your iBe Username?




        Please note that your email entered above will not be saved anywhere by us, and will only be used to discuss and confirm your account deletion.

        After account deletion, you will not be able to sign up for another account with the same email, or using the same username.

        Deliveries

        Please open chat support below for delivery enquiries

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