How can we help?


For refunds: Please fill in the form below. This is the fastest way to process a refund.


Please ensure you’ve spoken to a member of staff on site before requesting any refund.


If urgent: Please get in touch via chat support below:

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Refund Form:

    Your Name

    Contact email:*

    Your iBe Username*

    Enter email connected to Google account, if you signed in with Google

    Vendor/Kitchen you ordered from*

    Where are you?*

    Let us know which food hall/city you're in (some vendors have multiple sites!)

    Full Transaction Value*

    Found on your iBe App 'History' tab

    Refund Amount Requested*

    Date and Time of Transaction*



    Refund Reason*

    Duplicate/Double Order Update: 21/07/22

    Did you see the following error message when ordering?:

    "PLEASE CHECK ORDER HISTORY BEFORE RETRYING ORDER. This can be found in via the settings cog in the top right. There may have been a problem with our payment process, causing this message. If your order appears in the order history, it has been successful. Please contact support if this error persists."

    Ticking yes won't affect your refund. We're currently experiencing issues with duplicate orders, and require confirmation to see where the errors are occurring

    Which device and browser were you using at the time the error appeared?

    Have you spoken to the vendor or venue about this?*

    Please note that if you haven't spoken to the venue or vendor directly, refunds can take longer to process due to the time needed to investigate and resolve the issue

    Who did you speak to about this order?

    Please add the person's name and job role, if known.

    Please upload any supporting images/screenshots

    Not required
    Orders can be found in the 'History' tab on the iBe App

    General Issues

      Your Name*

      Your email:*

      Location/Vendor/Kitchen in question*

      Describe your Issue below*

      Please upload any supporting images/screenshots

      Orders can be found in the 'History' tab on the iBe App, if required

      Account Deletion

        Your Name*

        Your email:*

        What is your iBe Username?*

        Please note that your email entered above will not be saved anywhere by us, and will only be used to discuss and confirm your account deletion.

        After account deletion, you will not be able to sign up for another account with the same email, or using the same username.


        Please open chat support below for delivery enquiries

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