iBe Cookie Policy


Last updated January 2022


We use cookies to improve the quality of our site and service, and to try and make your browsing experience meaningful.

When you enter our site at app.ibeloyalty.com or web app together with our Website, our web server sends a cookie to your computer or mobile which allows us to recognise your computer or mobile but not specifically who is using it. By associating the identification numbers in the cookies with other customer information when for example you log-in to the Website, then we know that the cookie information relates to you.

By proceeding beyond this page you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences.


What are cookies?


Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the Website and will last for a longer duration.


Why do we use cookies?


The cookies used on our Website are explained below.


1. Strictly necessary cookies

Strictly necessary cookies allow you to use essential features of our Website such as enabling you to place orders with merchants more easily.

The essential features of our Website require strictly necessary cookies so that we can remember your registration information, transaction information, marketing preferences, service feedback and activity information to ensure you can continue to place orders  through our Website and/or navigate to different pages of the Website during your browsing session. We are also able to identify you as being logged in to our Website and to ensure that you are able to access the appropriate features on it.

If you choose not to accept these cookies, you will be unable to use our Website site for placing orders, only for browsing.


2. Performance cookies

Performance cookies collect information about how you use our Website, so that we can improve the quality of our site and service.

Our performance cookies do not collect any information that could potentially identify you (unless otherwise authorised by you, the user). All information collected is anonymous and is used by us to:


1) Provide statistics on how our site is used;

2) Monitor which website and merchant geo-location our users arrived from; and

3) Help us improve the Website by measuring usage information and any errors which occur during our users browsing experience.


3. Functionality cookies

Functionality cookies provide you with improved Website functionality by allowing access to additional services or to enhance your future visits.

Functionality cookies used on our site provide you with improved Website functionality whilst you are browsing for example, giving you access to our online help service with our live chat team if you require help and assistance with processing your order or payment. These cookies may share information with partners to provide services on our site. The information shared is only to be used to provide the service, product or function and not for any other purpose.


4. Targeting & Sharing cookies

Targeting & sharing cookies offer you a customised browsing experience by providing you with interest based services both on this site and on some other websites too.

Cookies which customise your browsing experience on our site only collect information by reference to the IP address that you are using. Some of these customised browsing experiences may be linked to services provided by third parties which provide these services for recognising that you have visited our Website. This information is used to inform you of promotions, products and/or services which may be of interest to you or for services provided by our third party partners.

These cookies may also link to social networks such as Facebook or Twitter or provide advertising agencies with information on your visit so that they can present you with adverts which may be of interest to you.

For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/your-ad-choices.


Managing your cookie preferences


Some of the cookies used by our Website are served by us, and some are served by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our Website you may not be able to take full advantage of our service if you do so.

Our privacy policy can provide you with further details about how we use any personal information you give us, although not all information captured by using cookies will identify you.

We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.