Getting Refunds/Logging Complaints
If you have had a bad experience with iBe and/or the businesses on there, there are several ways you can let the team know and resolve the situation. You can contact support......
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Featured Help Articles
= Business User Guides 
= Customer User Guides
Featured Help Articles
= Business User Guides
= Customer User Guides
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Handling Refunds/Complaints
In the case of an unhappy customer, you, as a business, are able to pass the customer on to iBe Support to solve the issue. You can ask them to contact support......
Using Lightspeed
Lightspeed (formerly known as Kounta) is the most common POS system used alongside iBe for taking orders, managing products, and for reporting how many sales you’ve done. When you sign up for......
Brand Guidelines
Jump to: Location Banner Image Logo/Icon Image Product Images The images you upload to iBe are more important than they may seem at first. Your location’s image, banner and......
Accepting Orders on Lightspeed POS
(Note: This feature is still being finalised and is subject to change. Information is correct and relevant as of 05/10/2020, but functionality should not change too much from this point) Accepting......
Creating an iBe User Account
Creating an account in iBe is the best way to use the app. It allows you to take advantage of all the features of iBe, like saving promotions to your wallets, and......
Placing Orders at Table / For Delivery
With iBe, you are able to place orders to your table and pay, all from your device. To do this, please make sure you have created an account and added a payment......
Adding a Payment Card
One of the first steps after creating your iBe account is attaching a payment card to your account. This is required to make purchases, order food etc. After logging into to......
Adding an iBe Icon to your Device’s Home Screen
Jump to: Overview Android Devices iOS Devices If you would like to save a lightweight version of iBe to your device’s home screen, the best way to do this is to......
Adding Products to iBe
Jump to: Syncing Products to iBe Adding Products in Lightspeed Adding a Simple Product Adding Images Adding Descriptions Syncing Products to iBe Adding Products to iBe is done by doing......