iBe Customer Terms & Conditions
Last updated January 2022
IMPORTANT LEGAL NOTICE
We reserve the right to change these App Terms from time to time by changing them on this page in terms of condition 2.3 below. We advise you to print a copy of these App Terms at the time you place an Order for future reference. These App Terms are only available in the English language.
For the avoidance of doubt, please note that references to “App” in these App Terms include any current or future version of our App app.ibeloyalty.com and any iBe web applications or mobile applications through which you access and use our App, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing and using our Website that may be developed from time to time).
By accessing any part of the App, you indicate that you accept these App Terms. If you do not accept these App Terms, you should leave the App immediately, and you will not be able to order any products through the App.
Our App is made available to customers free of charge. We do not guarantee that any of our App, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability on all or part of our App for business and operational reasons.
TERMS AND CONDITIONS OF USE AND SALE
1. INTRODUCTION AND OUR ROLE
Company details: Ceed Partners Limited is a company registered in England and Wales with registered company number 12008838, whose registered office is at Office G29, Amber Court William Armstrong Drive, Newcastle Business Park, Newcastle Upon Tyne, England, NE4 7YA
Product Orders: We provide a way for you to communicate your Orders for goods, products and/or services (including takeaways) (“Products“) for consumption at, collection from or delivery by restaurants, bars, clubs, cafes, entertainment venues and sport stadiums (“Vendors“) displayed on the App.
The legal contract for the supply and purchase of Products is between you and the Vendor that you place your Order with and we will conclude the sale of Products on behalf of, and agent for, the Vendors in all cases.
Voucher Orders: Where you use the Website to communicate Orders for vouchers for goods, products, services (including takeaways) (“Vouchers”) that may be exchanged with a Vendor at a future date prior to the date the voucher expires (“Voucher Expiry Date”), the legal contract for the supply and exchange of Vouchers in return for goods, products and/or services (including takeaways) is between you and the Vendor that you place your Order with and we will conclude the sale of Vouchers on behalf of, and as agent for, the Vendor in all cases.
2. APP ACCESS AND TERMS
App access: You may access some areas of the App without making an Order or registering your details with us. Most areas of the Website are open to everyone.
Acceptance of terms: By accessing any part of the App, you indicate that you accept these App Terms. If you do not accept these App Terms, you should leave the Website immediately, and you will not be able to order any Products through the App.
Revision of terms: We may revise these App Terms at any time. You should check the App regularly to review the current App Terms, because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you place an Order through us.
Responsibility: You are responsible for making all arrangements necessary for you to have access to the App. You are also responsible for ensuring that all persons who access the App through your Internet connection are aware of these App Terms and that they comply with them.
2. YOUR STATUS
Capacity and age: By placing an Order through the Website, you warrant that:
You are legally capable of entering into binding contracts with the Vednor; and
You are legally entitled to purchase the Products the subject of the Order.
You acknowledge and agree that if you have a specific food allergy or intolerance, you will contact the Vendor directly to check that the food is suitable for you, before placing your Order directly with them.
Alcohol, cigarettes and other smoking products
You acknowledge and agree that: it is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol, or for any person to buy, or attempt to buy, alcohol, tobacco or other smoking products on behalf of any person who is under the age of 18;
If your Order includes any alcohol, cigarettes or other smoking products, you may be asked to provide proof of your age on collection or service of your Order or when you exchange your Voucher.
Refusal of service
You acknowledge and agree that an Order you have placed for a Product or Voucher through the App may not be served and you will be not entitled to a refund if:
You fail to adhere to a reasonable request from a Vendor which is aimed at promoting or adhering to their licensing objectives, including promoting any internal or venue-specific policies/procedures.
You are refused alcohol by a Vendor because you are intoxicated or they believe you are purchasing it on behalf of someone who is intoxicated.
You are unable to provide proof that you are legally entitled to purchase the Products or Voucher to the satisfaction of your Vendor, or if the Vendor reasonably believes that such Products or Voucher you have ordered have been bought by you on behalf of someone not legally entitled to do so directly.
You acknowledge and agree that when you place an Order for a Voucher through the App the contract for the supply of goods or services described in a Voucher is between you and the Vendor. Accordingly we do not guarantee or warrant that the Voucher may be validly exchanged for products.
We do not guarantee or warrant the the Voucher may be validly exchanged If the Vendor ceases trading, prior to redemption of the Voucher, you will not be entitled to a refund and will not receive the goods or services to which you were entitled;
You are responsible for providing the Merchant with a copy of your Voucher in electronic form using the App, and allowing them to view the Voucher on your mobile device.
You are responsible for ensuring that you redeem the Voucher with the Vendor before the Voucher Expiry Date.
If you fail to redeem the Voucher by the Voucher Expiry Date you will not be able to redeem it, will not be able to exchange it for a Product or another Voucher and you will not be entitled to a refund.
If the Vendor is unable to provide the Product described in the Voucher they will make their best endeavours to provide you with an acceptable alternative and you will use your best endeavours to accept this alternative. If the Vendor is unable to provide you with an acceptable alternative you may ask them to provide you with a refund equivalent to the remaining value of the Voucher. If the Vendor agrees, this will be refunded to you directly by the Vendor.
Clause 3.4 (Refusal of Service) shall also apply at the time you exchange a Voucher with a Vendor.
4. HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED
Compiling your Order: Once you have selected the Products or Vouchers you wish to order from the menu of your chosen Vendor and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the “proceed”, “confirm”, “place my order” or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so you will be entering into a contract with the Vendor and errors cannot be corrected (subject to paragraph 4.2. below).
Amending or cancelling your Order: Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund unless the Vendor has rejected your Order and the terms of clause 4.4 apply.
Payment authorisation: Where any payment you make is not authorised, your Order will not be processed or communicated to the relevant Vendor.
Processing your Order and Merchant rejections: On receipt of your Order, we will send it to the relevant Vendor and will notify you that your Order has been received and is being processed. Please note that any confirmation page that you may see on the App and / or any Order confirmation that you receive, each confirms that you have a contract for the sale of Products with a Vendor but does not necessarily mean that your Order will be fulfilled by the Vendor. We encourage all our Vendors to accept all Orders and to communicate any rejection promptly, and we will notify you as soon as reasonably practicable if a Vendor rejects your Order. However, Vendors have the ability to reject Orders at any time because they are too busy or for any other reason. In doing so, Vendors will be in breach of their agreement with you and any payment made in respect of the Order will be returned to you in accordance with paragraph 5.6 below.
Serving of your Order: Estimated times for service, collections or delivery are provided by the Vendors and are estimates only. Time shall not be of the essence. Neither we nor the Vendors guarantee that Orders will be served or will be delivered or available for collection within the estimated times.
5. PRICE AND PAYMENT
VAT: Prices will be as quoted on the App, including VAT or other local sales tax. The VAT or other local sales tax applicable to your Order will be shown separately on the Order page of the App.
Incorrect pricing: This App contains a large number of menus and it is possible that some of the menus may include incorrect prices. If the correct price for an Order is higher than the price stated on the App, neither we nor the relevant App is under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
Payment methods: Payment for Orders must be made by an accepted credit or debit card through the App when you place your Order. We may process pre authorisations through the banking system thee funds are held by your bank and not us or our vendors and will automatically be returned to you if an order is rejected or an error happens during the processing of the order to the Vendor.
Card payments: You may be required to show the card to the Vendor at the time of service, collection or delivery or when you redeem a Voucher as proof of identification and so that they can check that the card corresponds with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.
Credit and discount offers: A credit or discount may apply to your Order if you use a promotional offer or code recognised by the App and endorsed by us, and you pay for any balance by credit or debit card. All discounts, promotions and offers are discounted before we apply for any payment to your bank. Any amount owing may be ‘ring-fenced’ by your bank and may be deducted from your current balance with your bank, this is something we have zero control over and you may need to contact your bank for further information.
Rejected Orders: Because of standard banking procedures, once you have submitted an Order and your payment has been authorised, your bank or card issuer will “ring-fence” the full amount of your Order. If your Order is subsequently rejected by the Vendor (as described in paragraph 4.4 above) or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant Vendor will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.
6. CUSTOMER CARE
Questions about your Order: If your Order is taking longer than expected or you have any other problems with your Order, you should speak with the Vendor’s staff at the venue where you placed your Order. If the Vendor is unable to resolve your problem you can contact us via the App and one of our Customer care advisers will attempt to contact the Vendor in order to follow up on your query.
Complaints or feedback: In the event that you are dissatisfied with the quality of any Products, the redemption of your Voucher or the service provided by a Vendor, please consider providing feedback to us directly so we may endeavour to provide feedback to our Vendors.
Compensation: If you are dissatisfied with the quality of any Products or the service provided by a Vendor and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact the Vendor directly to lodge your complaint and, where appropriate, follow the Vendor’s own complaint procedures. If the Vendor refuses to deal with your complaint, you can contact us via the App as described above within 48 hours of placing your Order or redeeming your Voucher and one of our Customer care advisers will attempt to contact the Vendor in order to request compensation on your behalf. Please note, however, that the legal contract for the supply and purchase of Products is between you and the Vendor that you place your Order with. We have no control over Vendors and the quality of the Products or service that they provide, and we are not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any Merchant.
Unless otherwise stated, the copyright and other intellectual property rights in the App and in material published on it (including without limitation photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these App Terms, any use of extracts from the App other than in accordance with this condition 7 is prohibited.
You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 7.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
You must ensure that our status as the author of the material on the App is always acknowledged.
You are not allowed to use any of the materials on the App or the App itself for commercial purposes without obtaining a licence from us to do so.
Limitation on use: Except as stated in this condition 7, the App may not be used, and no part of the App may be reproduced or stored in any other App or included in any public or private electronic retrieval system or service, without our prior written permission.
Reservation of rights: Any rights not expressly granted in these App Terms are reserved.
8. APP ACCESS
App availability: While we try to ensure the App is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the App is unavailable at any time or for any period. We cannot therefore guarantee that a Voucher will be capable of being exhibited through the Website at all times and recommend that you print any Voucher.
Suspension of access: Access to the App may be suspended temporarily at any time and without notice.
Information security: The transmission of information via the Internet is not completely secure. Although we take the steps required by law to protect your information and will always take extra steps to make our application as secure as possible at all time, we cannot guarantee the security of your data transmitted to the App; any transmission is at your own risk.
Account details: If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Website Terms. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via the App immediately.
Viruses: We do not guarantee that our App will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software. You must not misuse our App by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our App, the server on which our Website is stored or any server, computer or database connected to our App. You must not attack our Website site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website shall cease immediately.
9. VISITOR MATERIAL AND REVIEWS
Use of Reviews: The Reviews and other Visitor Material contained on the App are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Website or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.
Images: Any images of food, beverages or other items displayed on the Website are provided as a design feature of the Website only and may not be either (a) an image of Product prepared or produced by the Merchant from which you choose to order; or (b) representative of the Product you receive from a Vendor.
Liability: You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a Vendor or any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph 9.
Disclosure to authorities and courts: You acknowledge that we will fully cooperate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of this clause 9 or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.
10. LINKS TO AND FROM OTHER WEBSITES
Third party websites: Links to third party Apps on the App are provided solely for your convenience. If you use these links, you leave the App. We have not reviewed and do not control any of these third party Apps (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
Linking permission: You may link to the Website’s homepage app.ibeloyalty.com, provided that:
you do so in a fair and legal way which does not damage or take advantage of our reputation;
you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists;
any website from which you link must comply with the content standards set out in these Website Terms (in particular clause 9);
we have the right to withdraw linking permission at any time and for any reason.
App information: While we try to ensure that information on the App is correct, we do not promise it is accurate or complete. We may make changes to the material on the App, or to the functionality, products and prices described on it, at any time without notice. The material on the App may be out of date, and we make no commitment to update that material.
Allergy, dietary and other menu information: When a Vendor signs up with us, they have to provide us with up-to-date menu information. We then include this on their dedicated page on the App. Where this information includes allergy or other dietary information, we will do our best to republish this information on the App exactly as it appears on the Vendor’s menu but it is your responsibility to check the position directly with the Vendor.
If you have, or someone you are ordering for has, a concern about food allergies, intolerances or other dietary preferences, you should always ask the Vendor directly before placing your Order. Please do not use the “comments” box for your food allergies or intolerances, please contact the Vendor directly.
Vendor actions and omissions: The legal contract for the supply and purchase of Products and/or Vouchers Is between you and the Vendor that you place your Order with. We have no control over the actions or omissions of any Vendors. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the App:
We do not give any undertaking that the Products,Vouchers or Products exchanged for Vouchers, ordered from any Vendor through the App will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
Estimated times for service, collections and delivery are provided by the Vendors and are only estimates. Neither we nor the Vendors guarantee that Orders will be served or will be available for collection or delivery within the estimated times.
We encourage all our Vendors to accept all Orders and to communicate any rejection promptly, and we will notify you as soon as reasonably practicable if a Vendor rejects your Order. However, we do not guarantee that Vendors will accept and fulfil all Orders, and Vendors have the discretion to reject Orders at any time because they are too busy, if you fail to provide proof of age for purchases of alcohol, cigarettes or other smoking products when required, or for any other reason.
The foregoing disclaimers do not affect your statutory rights against any Vendor.
Exclusion of terms: We provide you with access to and use of the App on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the App and your use of it (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the App and your use of it, or be otherwise implied or incorporated into these App Terms, by statute, common law or otherwise).
General: Nothing in these App Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these App Terms affects your statutory rights.
Exclusion of liability: Subject to condition 12.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Website (including the use, inability to use or the results of use of the App) for:
any loss of profits, sales, business, or revenue;
loss or corruption of data, information or software;
loss of business opportunity;
loss of anticipated savings;
loss of goodwill; or
any indirect or consequential loss.
Limitation of liability: Subject to conditions 11, 12.1 and 12.2, our total liability to you in respect of all other losses arising under or in connection with the App or your use of it, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or £100, whichever is lower.
Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the App, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.
Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the App immediately by notifying you in writing (including by email) if we believe in our sole discretion that:
you have used the App in breach of clause 7;
you have posted Reviews or other Visitor Material in breach of clause 9;
you have breached clause 10.2; or
you have breached any other material terms of these Website Terms.
Obligations upon termination: Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the App.
14. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using the App or ordering Products via the App, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the App. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
15. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
strikes, lock-outs or other industrial action;
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, (whether declared or not) or threat or preparation for war;
fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
impossibility of the use of public or private telecommunications networks; and
the acts, decrees, legislation, regulations or restrictions of any government and any exploits that occur due to zero day and active exploits.
Our performance under these App Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.
16. ADDITIONAL TERMS
Severability: If any of these App Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Entire agreement: These App Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.
No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.
Assignment: You may not transfer any of your rights or obligations under these App Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.
Headings: The headings in these App Terms are included for convenience only and shall not affect their interpretation.
17. GOVERNING LAW AND JURISDICTION
These App Terms shall be governed by and construed in accordance with English and Welsh law. Disputes or claims arising in connection with these App Terms (including non- contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Pricing and Fees
Fee structure: iBe Loyalty offers affordable and transparent transaction fees using the Interchange++ (IC++) fee structure. This consists of an acquiring, gateway and transaction fee.
iBe Service Charge: A conditional fee, paid by the customers at the point of checking out each order, based on the value of a customer’s order through the app. If the order value exceeds £4.99, the customer is charged a higher rate, typically a value between £0.49 and £0.99. If the value is £4.99 or below, the customer is charged a lower rate of £0.10.